Virtual assistants are independent contractors who provide administrative, creative, and technical support services to multiple customers in a variety of industries from a remote location, usually your home or office.” Definition of the International Association of Virtual Assistants (IVAA).
This person provides various specialized services, from receiving calls in an agile way to writing articles and researching for the company, thus generating more productivity in the company and added value. You must also act with extreme professionalism and know how to react appropriately, even in the face of harsh customer criticism or inconvenience.
The work under this modality allows you to have a greater approach to the target audience of the company, analyze virtual interactions, listen to and know customers and identify their concerns, needs and preferences, helping to generate new strategies and business opportunities that relate to the user’s demands. This is given that you are financially remunerated only for the hours or service contracted.